Refund & Return Policy
At H2YDRATE, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with a hassle-free refund process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date you receive your product. If you are not satisfied, simply contact our support team to initiate a return.
Eligibility for Refunds
To qualify for a refund:
- The item must be unused or gently used with no signs of damage beyond normal use.
- All original packaging, accessories, and manuals should be included.
- Proof of purchase or order confirmation is required.
Non-Refundable Items
- Gift cards
- Final sale items
- Products damaged due to misuse or accidents
How to Initiate a Refund
- Contact us through the Contact Us page or email our support team.
- Provide your order number and a brief description of the issue.
- Our team will guide you through the return shipping process.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5-7 business days to your original payment method.
Exchanges
Need a replacement? We’re happy to exchange items if they are defective or damaged upon arrival. Contact us within 7 days of receiving your order to arrange an exchange.
Late or Missing Refunds
If you haven’t received a refund after 10 business days of approval:
- Check your bank or credit card statement.
- Contact your payment provider.
- Still need help? Reach out to us anytime.